It is currently 23 Nov 2017, 04:06

All times are UTC - 5 hours




Post new topic Reply to topic  [ 7 posts ] 
Author Message
 Post subject: Node43 is down
PostPosted: 02 Sep 2017, 11:28 
Offline

Joined: 31 Jan 2016, 13:43
Posts: 20
Node43 has been down for the past couple of days. Filed a support ticket last night and tweeted at the official Minecrafted twitter when the issue started, but I have yet to get a response about the issue. Can one of the people on the support team try to fix the issue, and if you can't, can you please respond with the cause of the issue?

Thank you in advance.


Last edited by smack17 on 03 Sep 2017, 14:49, edited 1 time in total.

Top
 Profile  
 
 Post subject: Re: Node43 is down
PostPosted: 03 Sep 2017, 11:36 
Offline

Joined: 31 Jan 2016, 13:43
Posts: 20
3 days with no reply from the people running the servers. So the statement in the "up time guarantee" section at the top of the page about 24/7 monitoring is a lie then?? Because if it was true then this issue would have been fixed 2 days ago at the latest.


Top
 Profile  
 
 Post subject: Re: Node43 is down
PostPosted: 03 Sep 2017, 14:39 
Offline

Joined: 31 Jan 2016, 13:43
Posts: 20
If the issue is not resolved by the end of today, I guess I'll attempt to take matters into my own hands and contact where Minecrafted rents their servers in hopes that they will do it, as this company has no support for issues that are out of my control.


Top
 Profile  
 
 Post subject: Re: Node43 is down
PostPosted: 05 Sep 2017, 13:44 
Offline

Joined: 31 Jan 2016, 13:43
Posts: 20
Ok so I realized after my little fit of anger that maybe the staff are on vacation due to the holiday. But now it is after the holiday, so I expect the issue to be fixed some time this week. If the issue is not fixed, then this service has unacceptable support. Issues like this should be fixed within hours of the problem happening, not 5 days (although my case is special because the holiday).


Top
 Profile  
 
 Post subject: Re: Node43 is down
PostPosted: 09 Sep 2017, 14:27 
Offline

Joined: 31 Jan 2016, 13:43
Posts: 20
It's been almost 2 weeks. This is unacceptable.


Top
 Profile  
 
 Post subject: Re: Node43 is down
PostPosted: 05 Oct 2017, 13:11 
Offline

Joined: 31 Jan 2016, 13:43
Posts: 20
So its been just over a month and theres still no signs of help


Top
 Profile  
 
 Post subject: Re: Node43 is down
PostPosted: 04 Nov 2017, 20:12 
Offline

Joined: 31 Jan 2016, 13:43
Posts: 20
Guess I'll just have to start everything over from scratch on a different host. 3 months of downtime is unacceptable.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 7 posts ] 

All times are UTC - 5 hours


Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
cron